The following terms and conditions apply to all bookings

Definitions

1.1 "The Client" refers to the hirer, person, or organization placing an order for equipment or entertainment with "The Company."

1.2 "The Company" refers to Time2bounce Limited.

Ordering

2.1 By placing an order verbally over the phone, via email, or any other method, it is deemed and understood that the client fully agrees to these terms and conditions.

2.2 When placing an order, please ensure you have the landowner's or venue's permission. Copies of our insurance are sent to local halls yearly; however, these are available upon request.

2.3 When placing an order, please ensure it is for the correct age group. We offer a wide range of inflatables, from toddler castles to those suitable for adult use. Failure to hire a suitable inflatable could cause injury or damage. Please get in contact if you have any questions regarding usage.

Delivery and Collection

3.1 When placing your order, we ask the client to provide a time slot before and after the event to organize drop-off and collection.

3.2 For bookings with a later finish time, we offer an overnight service at an additional charge. Overnight hires are limited and on a strictly first-come, first-served basis, so they should be booked at the same time as making the initial booking. The area must be totally secure and lockable.

3.3 We plan our delivery and collection schedules 3 days in advance. If your delivery or collection time slot changes, please let us know as soon as possible.

3.4 All services and equipment booked will be delivered, inspected, and set up on-site by our delivery team. Once set up, the client or their representative must sign for the delivery by signing our terms of hire.

3.5 By signing for the equipment or service, the client or the representative acting on their behalf confirms that they are happy with the equipment, location, and service, and that everything has been left in full working order and is fit for purpose.

3.6 Once the equipment has been signed for, any breakages, damages, losses, or theft (including overnight) will be liable to the client for the full value of either repair or replacement.

3.7 Please ensure you have adequate access. Some of our equipment requires a 1.5m width access point. If the access to your desired location is small, such as garden gates, please discuss this with us upon booking to prevent disappointment on the day of the event. If we cannot access the location safely, your booking may be cancelled on arrival.

3.8 The client must not refuse the collection of the equipment for any reason.

Delays/Breakdowns

4.1 All delivery and collection times are approximate. The company will always try its best to ensure our delivery teams run on time and within their delivery time slots. However, due to situations and issues outside of the company's control, such as traffic, weather, delays at previous deliveries, vehicle breakdowns, etc., the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation.

4.2 In the event of any mechanical fault or breakdown of equipment, either before or during your event, which prevents or limits us from fulfilling our contracted obligations, our liability shall be limited to a pro-rata refund of any monies paid in relation to the contracted item or equipment we are unable to provide.

Equipment and Ownership

5.1 All sizes and measurements of the equipment provided by the company are approximate and are to the best of the company's knowledge.

5.2 All equipment remains the property of the company at all times.

5.3 The company reserves the right to alter, amend, or change the product specifications without prior notice.

Location

6.1 The space required to operate the equipment safely will be larger than the equipment size. It is the client’s responsibility to check that they have enough space and the correct surface to operate the equipment booked.

6.2 On delivery, if the surface, space, or venue isn't suitable, the equipment will not be set up, and delivery will be refused.

Power Requirements

7.1 The majority of our equipment requires a power supply to operate. This is normally taken by a household 13amp 3-pin plug or a 16amp socket.

Health and Safety and Supervision

8.1 When placing a booking, the client must have checked and understood all health and safety documentation from the company for the hire to go ahead.

8.2 Appropriate clothing must be worn by all users of our equipment at all times.

8.3 No liquids, party poppers, henna tattoos, coloured streamers, or silly string are permitted to be used on or near the hired equipment.

8.4 No food, drink, and chewing gum are permitted on any inflatable at any time.

Liability and Insurance

9.1 The company provides £10 million public liability insurance.

9.2 The client agrees to indemnify the company for any damage or theft of the company's equipment whilst on hire.

Weather

10.1 The company reserves the right to cancel any bookings due to poor weather or wind speeds exceeding 15mph.

10.2 If hiring inflatables, none of our equipment can be operated in wind speeds exceeding 15mph.

Quotes, Deposits, Payments, Balances, and Prices

11.1 All prices listed online are subject to change. Once a booking is made and confirmed by the company, the price will remain the same.

11.2 All written quotations are valid for 14 days.

Complaints and Problems

12.1 In the unlikely event that you are unhappy with any aspect of our equipment or services provided, please make your delivery team aware and do not sign for any of the equipment until you are happy with the resolution offered by the company.

PLEASE DO NOT BOOK WITH TIME 2 BOUNCE LIMITED UNLESS YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN FULL